All specifications on this contract are subject to the following terms and conditions. You agree to be bound by these terms when you sign below. In this agreement, “you,” “your,” and the “Customer” refer to the person signing this Contract (“Contract”) with Scratch Media LLC or any of its affiliated business entities (hereinafter referred to as “Scratch Media LLC”).

These are the Terms and Conditions which you, the customer, agree to and are applicable to the repair of your device by Scratch Media LLC:

Repair Agreement

Scratch Media LLC will repair your device for the agreed-upon price as indicated prior to inspection and repair. If additional damage is found upon full inspection, the original agreed-upon contract may be rendered null and void at the sole discretion of Scratch Media LLC. In such instances, new terms and conditions will be agreed upon before further work or repair is completed. Scratch Media LLC is only responsible for the repair of the initially agreed-upon issue unless otherwise agreed upon by both parties prior to device entry. Scratch Media LLC may subcontract with other repair providers for the repair of your device.

Payment Terms

Unless otherwise agreed upon, you will pay Scratch Media LLC the agreed amount prior to diagnosis or repair. Payment is due upon delivery of the device. The estimated amount includes parts, labor, and installation unless specified otherwise. If Scratch Media LLC identifies additional necessary repairs, these will be reported to you, and further work will only be carried out with your authorization. If payment is not made in full, including cases where the payment does not process, Scratch Media LLC reserves the right to pursue full payment, including any related court costs and attorney fees.

Revised Contract Approval

If the requested repairs require labor and/or parts not specified in the customer’s contract, Scratch Media LLC will seek your approval of a revised contract. If you do not agree to the revised charges, Scratch Media LLC may return your device and charge only for services and parts used.

Parts Ownership

Upon full payment, the replacement part used during the repair becomes the property of the customer. The replaced part becomes the property of Scratch Media LLC.

Abandoned Devices

If you have not claimed your device and paid all charges due within sixty (60) days after being notified by Scratch Media LLC that your device has been repaired, Scratch Media LLC will consider your device abandoned. Scratch Media LLC may dispose of, format and wipe, or resell your device at its discretion unless otherwise agreed upon by both parties.

Legal Compliance and Indemnification

If repair service involves transferring information or installing software, you represent that you have the legal right to copy the information and agree to the terms of the software license. You authorize Scratch Media LLC to transfer the information and accept such terms on your behalf. You agree to indemnify and hold Scratch Media LLC harmless from any claims related to infringement of patents, copyrights, trademarks, or software licenses.

Confidentiality

Scratch Media LLC agrees to hold all data received from your device private and confidential and will not disclose such information to any third party or use it for purposes outside the scope of this Contract, except as required by legal process.

Warranty

Scratch Media LLC provides each customer with a 180-day warranty on parts and labor. This warranty only covers repairs performed by Scratch Media LLC and does not extend to customer negligence or other unrelated issues. Warranties are acknowledged only if a receipt is provided and are non-transferable. If you provide your own part, Scratch Media LLC does not express or imply any warranty.

Liability

Except as expressly stated herein, there are no other warranties, express or implied, by operations of law or otherwise. Scratch Media LLC specifically disclaims any implied warranty of merchantability or fitness for a particular purpose. Scratch Media LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages.

Liquid Damage

Due to the unpredictable nature of liquid damage, Scratch Media LLC is not responsible for any damage that occurs during the liquid damage repair process.

Software Modifications

Modifications or changes to a stock operating system not approved by the manufacturer or carrier will void any warranty. Scratch Media LLC is not liable for damages caused or information lost due to software modifications. There is no warranty on repairs that include such modifications.

Manufacturer Warranties

Services rendered by Scratch Media LLC may void manufacturer or other warranties. Scratch Media LLC does not assume liability if the manufacturer's warranty is voided. By signing below, you agree not to take any legal action against Scratch Media LLC and this signature acts as a full and complete release.

Data Backup

We recommend that you back up all information stored on your device before repair. Scratch Media LLC is not responsible for data loss which may occur as a result of the repair.

Deposit for Parts

Scratch Media LLC reserves the right to take a 50% deposit of the total repair cost if a part must be ordered. The deposit is non-refundable unless a technician deems the device unrepairable. After initial contact informing you that the part has arrived, you have ten (10) days to bring in your device for repair. After ten (10) days, the part is deemed abandoned, and your deposit will be forfeited.

Complete Agreement

This written Contract constitutes the complete integration of all statements and agreements relating to the Contract. No subsequent agreement shall be binding unless in writing and signed by both parties.

Governing Law and Venue

All issues concerning the construction, validity, enforcement, and interpretation of this Contract shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any choice of law or conflict of law rules. The parties agree that venue is exclusively established in the appropriate courts in the State of Florida for any dispute or claim arising out of this Contract.